Frequently asked questions
Ordering & products
What does JETa Imports sell?
We are a Colombian food and household goods importer and wholesaler. We carry over 600 products — coffee, hot chocolate and cocoa, candy and sweets, cookies and wafers, snacks and chips, sauces and condiments, arepa and corn flour, panela and sugar, rice, beans and grains, spices, frozen foods, dairy, canned goods, kitchen and housewares, household and cleaning products, baby, and personal care.
Is there a minimum order for retail customers?
No. Retail customers can order any quantity online and we ship it.
Can I buy wholesale?
Yes. We supply Latin grocers, bodegas, restaurants, bakeries, panaderias, food trucks and distributors at bulk pricing. Start with our wholesale registration form or email sales@jeta-imports.com and we will send pricing and case quantities for the categories you carry.
You don't carry a product I want. Can you get it?
Often, yes. Email info@jeta-imports.com with the brand and product name and we will tell you whether we can source it.
Shipping
How fast do you ship?
Orders placed before 3:00 PM EST are processed and shipped the same business day. Orders placed after 3:00 PM EST, or on holidays, ship the next business day. We ship Monday through Saturday; on Saturdays the cutoff is 1:00 PM EST.
How long does delivery take?
Standard shipping is 4–7 business days, expedited is 2–3 business days, and express is 1–2 business days. Transit time depends on your location and the method you pick at checkout.
Where do you ship?
All 50 U.S. states, including Alaska, Hawaii and Puerto Rico. We also ship to P.O. Boxes and APO/FPO addresses, and internationally to select countries — availability and cost appear at checkout.
How much is shipping?
Shipping is calculated from the weight of your items and the method you choose. The exact cost is shown at checkout before you pay.
Can I track my order?
Yes. You receive a shipping confirmation email with a tracking number as soon as your order ships.
My order is late, lost or arrived damaged. What now?
Contact us within 7 days of the estimated delivery date at info@jeta-imports.com. We will work with the carrier and arrange a replacement or refund.
Returns & refunds
What is your return policy?
You have 30 days after receiving your item to request a return. Items must be unused, in their original packaging, with proof of purchase. Contact info@jeta-imports.com to start a return — packages sent back without an approved return request cannot be accepted.
Can I return food items?
No. Perishable goods such as food, custom or special-order products, personal care and beauty goods, hazardous materials, sale items and gift cards are not returnable. If a food item arrives damaged, defective or incorrect, contact us right away and we will make it right.
Do you offer exchanges?
No. Return the original item for a refund and place a new order for what you want instead.
How long do refunds take?
Once we receive and inspect the return, approved refunds go back to your original payment method within 10 business days. Your bank may need a few extra days to post it.
About us
Where are you located?
1609 Old Daytona St, DeLand, FL 32724, in Volusia County, Central Florida. Pickups by appointment only.
How do I reach a human?
Email info@jeta-imports.com, call +1 (386) 871-4662, or message us on WhatsApp. More on our contact page.
